Frequently asked questions

❓ How can I track my order?

Once your package has been shipped, you will receive an email with a tracking link so you can check its location at any time.

📦 Are the products well protected for shipping?

Yes, we take the utmost care with every detail. We pack the most delicate and fragile items with special care to ensure they arrive at your home intact.

💳 What payment methods do you accept?

We accept 100% secure payments by credit/debit card (Visa, Mastercard), PayPal, and Bizum.

🔄 Can I return a product if I am not satisfied with it?

Of course! You have 14 calendar days from receipt of your purchase to request a return, provided that the product is in its original condition.

📍 What happens if the delivery address is incorrect or I want to change it?

If you need to correct any details, write to us as soon as possible. If the order has not yet left our warehouse, we will be happy to update it.

🛠️ Do the products require assembly?

Most of our items come ready to use or require very simple assembly. In those cases, we include the necessary instructions inside the package.

📩 How can I contact customer service?

You can write to us at any time at admin@inuahome.com or fill out our contact form. We will respond within a maximum of 24 business hours.